About us & our work
Every incoming phone call to your community can be an opportunity to increase resident retention, convert prospects, and deliver incredible customer service. As you know, your on-site and maintenance teams can’t always be waiting by the phone.
Schedule your free demo today!
How we can help
Service and Benefits
Knowing this, Central Media is proud to announce our newest offering: CallAssist 24/7,
an Interactive Voice Response (IVR) system created for making life easier for your team while keeping your residents happy.
Streamline Communications
Streamline communications between leasing, maintenance, and residents
Never Miss
Never miss a call from a prospective resident
Any Device
No app to download: Our tools work on any mobile phone
Tracking
Track activities including maintenance requests and work orders
Photo Identification
Send residents a photo of the technician assigned to emergency request
Photo/Video Documentation
Allow residents to send a photo or video of their maintenance issue
Email Reporting
Provide one simple email detailing the previous evenings activity
After Hour Scheduling
Easily create and adjust after hours maintenance schedules
Live Communication
Real-time communication during office hours
CallAssist was built specifically for the multifamily industry to meet the needs of your busy on-site and maintenance teams. Our solutions manage your calls, automate your call routing, easily create schedules for your emergency on-call maintenance team, and provide intuitive tools to manage resident and leasing inquiries so you capture every call.
