Get to know us

About us & our work

Every incoming phone call to your community can be an opportunity to increase resident retention, convert prospects, and deliver incredible customer service. As you know, your on-site and maintenance teams can’t always be waiting by the phone.

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Schedule your free demo today!

How we can help

Service and Benefits

Knowing this, Central Media is proud to announce our newest offering: CallAssist 24/7,
an Interactive Voice Response (IVR) system created for making life easier for your team while keeping your residents happy.

Streamline Communications

Streamline communications between leasing, maintenance, and residents

Never Miss

Never miss a call from a prospective resident

Any Device

No app to download: Our tools work on any mobile phone

Tracking

Track activities including maintenance requests and work orders

Photo Identification

Send residents a photo of the technician assigned to emergency request

Photo/Video Documentation

Allow residents to send a photo or video of their maintenance issue

Email Reporting

Provide one simple email detailing the previous evenings activity

After Hour Scheduling

Easily create and adjust after hours maintenance schedules

Live Communication

Real-time communication during office hours

CallAssist was built specifically for the multifamily industry to meet the needs of your busy on-site and maintenance teams. Our solutions manage your calls, automate your call routing, easily create schedules for your emergency on-call maintenance team, and provide intuitive tools to manage resident and leasing inquiries so you capture every call.